Privacy policy

Privacy Policy

This policy covers jeanfactoryrochester.com, operated by JEAN FACTORY, 333 East Ridge Road, Rochester, NY 14621, United States. Privacy questions: support@jeanfactoryrochester.com.

1. What we collect

We collect the information needed to take, ship and support an order, and nothing beyond it.

That means your name, delivery address, billing address, email address and phone number; the contents and value of your order; and technical data your browser sends, such as IP address, device type and the pages you viewed on this site.

2. Payment information

We never see or store your full card number.

Payments are handled by our payment providers through Shopify's checkout. They receive the card details directly and return only a confirmation and the last four digits to us.

3. Why we use it

We use your information to fulfil your order, to contact you about it, and to meet our legal and tax obligations.

We also use aggregated technical data to understand how the store is used and to fix problems with it. We do not sell your personal information.

4. Who we share it with

We share only what a third party needs to do its job for us.

That means our shipping carriers, who receive your name and delivery address; our payment processors; and our ecommerce platform, which hosts this store. Each handles the data under its own agreement with us. We also disclose information where the law requires it.

5. Cookies

This store uses cookies to keep your cart and session working.

Some are strictly necessary and cannot be turned off without breaking checkout. Others help us understand site usage. You can block or delete cookies in your browser settings, accepting that parts of the store may then stop working.

6. How long we keep it

We keep order records for as long as tax and accounting law requires, and no longer than that.

Marketing contact details are kept until you ask us to remove them. Technical logs are kept for a short period and then discarded.

7. Your rights

You can ask for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it.

Email support@jeanfactoryrochester.com and we will reply within 3 business days. We may need to confirm your identity before acting, and we may need to keep records the law requires us to keep.