Contact

Reach us

JEAN FACTORY
333 East Ridge Road
Rochester, NY 14621
United States

Phone: (585) 254-7080
Email: support@jeanfactoryrochester.com

Open Mon–Sat 9 AM–9 PM and Sun 10 AM–8 PM, Eastern Time. Email and messages sent through the form below get a reply within 3 business days.

Which channel for what

Pick the fastest route for the thing you actually need.

Phone is quickest for stock questions, sizing, and anything about a visit — whether a style is on the floor, which waist and inseam are in, when to come by. Email is better for anything with an order number attached: a return, an exchange, a delivery that has not arrived, a change to an address before dispatch. Put the order number in the subject line and it moves faster. The form below reaches the same inbox as the email address, so use whichever is easier.

Visiting the store

The address above is a real shop floor, not a warehouse or a mailbox.

You can try things on, and you can bring an online order in rather than posting it back. The map on this page will hand you directions from wherever you are. If you are making a special trip for one particular style, call ahead on (585) 254-7080 first — the website and the shop floor do not always hold exactly the same sizes.