Who we are
JEAN FACTORY is a clothing store in Rochester, New York, and this website is the same business selling online.
Everything ordered here is handled by the same people who run the counter on East Ridge Road. There is no separate online company, no reseller in between, and no other name on the door. If you want to talk to someone about an order, you are talking to the shop.
Where to find us
We are at 333 East Ridge Road, Rochester, NY 14621, and the phone is (585) 254-7080.
The store is open Mon–Sat 9 AM–9 PM and Sun 10 AM–8 PM, Eastern Time. Email reaches us at support@jeanfactoryrochester.com. The Contact page carries a map and directions if you would rather come in than order.
What we sell
Men's denim, organised by how the leg is cut and what has been done to the surface.
The racks run from skinny and slim through straight and bootcut to baggy, cargo and wide leg. Surfaces cover clean washes, faded and stone finishes, raw unwashed denim, distressed and ripped styles, paint splatter, graffiti prints, hand tie-dye and studded work. Sizing is US waist and inseam, and several styles hold one inseam across every waist so the break at the shoe stays consistent.
How orders work
Order online, we ship from Rochester, and you have 30 days from delivery to send something back.
Orders placed before 2 PM Eastern Time are processed the same business day; after that they go out the next one. Handling takes 1–3 business days and transit takes a further 3–7. Standard shipping is $6.99, orders of $60.00 and over ship free, and express shipping is $14.00. Full terms are on the Shipping Policy and Refund Policy pages, and questions get a reply within 3 business days.